A while ago I read Difficult Conversations (1999), written by Douglas Stone, Bruce Patton, and Sheila Heen. I had hoped it would help me to have more productive negotiations and reduce the misunderstandings and strife that seems ubiquitous in my life. What I found was that I am already following most of the authors’ advice very well and that this advice is utterly useless unless all parties involved in the conversation are doing it.